Mohalla Medical Store App
Account Deletion Request
How to request deletion of your pharmacy store account and associated data
Important Notice for Pharmacy Businesses
Due to legal and regulatory requirements in the healthcare and pharmacy industry, some data must be retained even after account deletion. This includes medical records, prescriptions, and financial transaction data required for compliance with laws like the Drugs & Cosmetics Act and tax regulations.
1. How to Request Account Deletion
Step-by-Step Process:
- Contact our support team: Send an email toalishervilki@gmail.com with the subject line "Account Deletion Request - Mohalla Medical Store App"
- Provide required information: Include your registered email address, store name, and drug license number for verification
- Business closure confirmation: Confirm that your pharmacy business has permanently closed or you no longer wish to use our services
- Verification process: Our team will verify your identity and business status
- Processing time: Account deletion requests are typically processed within 30 days
Alternative Contact Methods:
- • Phone: Contact our customer support team
- • Business Hours: Monday to Saturday, 9 AM to 6 PM IST
2. Data That Will Be Deleted
Immediately Deleted Data:
- Account login credentials and authentication data
- Store profile information (except legally required data below)
- App usage analytics and preferences
- Push notification tokens and device identifiers
- Non-medical customer communication records
3. Data That Must Be Retained (Legal Requirement)
Regulatory Retention Requirements:
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| Prescription records and medical orders | 3-5 years | Drugs & Cosmetics Act, Pharmacy Practice Regulations |
| Financial transaction records | 7 years | Income Tax Act, GST Laws |
| Drug license and business registration | Business operation period + 3 years | Business regulatory compliance |
| Quality complaints and adverse events | 5 years | Consumer Protection Act, Drug safety regulations |
| Legal disputes and court orders | Case closure + 3 years | Legal requirements |
⚠️ Important Legal Notice:
Certain data cannot be deleted due to mandatory legal retention requirements under Indian healthcare and business regulations. This data will be securely stored and anonymized where possible, but cannot be permanently removed while retention periods are active.
4. What Happens After Account Deletion
- App access terminated: You will no longer be able to log into the Mohalla Medical Store App
- Store profile removed: Your pharmacy will no longer appear in search results
- Pending orders cancelled: Any outstanding orders will be cancelled with appropriate refunds
- Data anonymization: Retained data will be anonymized and disassociated from your identity
- Confirmation email: You will receive confirmation once the deletion process is complete
- Appeal period: You have 30 days to request restoration if the deletion was made in error
5. Contact Information
Mohalla Medical (Vilki Pvt Ltd)
Email:alishervilki@gmail.com
Subject Line: "Account Deletion Request - Mohalla Medical Store App"
Response Time: Within 48 hours during business days
Business Hours: Monday to Saturday, 9 AM to 6 PM IST
6. Your Additional Data Rights
In addition to account deletion, you have the right to:
- Data access: Request a copy of your personal data
- Data correction: Request updates to inaccurate information
- Data portability: Request your data in a portable format
- Consent withdrawal: Withdraw consent for data processing where applicable
- Data complaints: File complaints with relevant data protection authorities
Ready to Delete Your Account?
Send your deletion request to our support team and we'll guide you through the process.
Send Deletion Request Email