Mohalla Medical (Vilki Pvt Ltd)

1.1 Required Documents (Mandatory)

Sellers must provide the following documents during registration:

• Valid Drug License
• Contact number
• Physical address of the shop
• Picture of the shop premises
• Valid Email ID

1.2 Optional Documents (If Available)

Sellers may also provide:

• Food License
• GST Registration

1.3 Document Authenticity & Consequences

• All documents submitted must be valid and current.
• If any documents are found to be false, forged, expired, or misleading, the Seller shall be solely responsible.
• Mohalla Medical reserves the right to suspend or delete the Seller's account ("Seller ID") without prior notice in such cases.

1.4 Product Liability & Quality Assurance

• Sellers must comply with applicable laws, including but not limited to the Drugs & Cosmetics Act and the Pharmacy Act.
• Sellers must ensure correct labeling, expiry dates, batch numbers, and legal compliance.
• Any harm, damage, or mis-selling caused by defective, expired, or false products shall be the sole liability of the Seller.
• Mohalla Medical does not assume liability for the quality, efficacy, side effects, or compliance of the products.

1.5 Legal Compliance & Disputes

• Sellers must comply with all applicable statutory laws and regulations.
• Any legal disputes between Consumer and Seller shall be resolved through the Police Station and Courts in the Seller's registered city.
• Mohalla Medical may provide Seller's information/documents to law enforcement when required by law.

1.6 Payment Settlement

Payments for completed orders will be settled to the Seller within a minimum of 24 hours and a maximum of 7 calendar days, subject to Mohalla Medical's delivery/fulfillment confirmation or internal policy.

2.1 Platform Nature

• Mohalla Medical acts only as an intermediary marketplace (B2C), connecting Consumers with compliant Sellers.
• Only verified Sellers fulfilling government norms are onboarded.

2.2 Ordering via Prescription

• For prescription-based products, Consumers must provide a valid prescription from a recognized medical practitioner.
• Prescriptions may be verified by Sellers and/or Mohalla Medical.

2.3 Incorrect / Defective Products

• Consumers may lodge complaints for incorrect, damaged, expired, or materially different products.
• It is recommended to provide photo/video evidence (e.g., unboxing video).

2.4 Refund / Exchange Policy

• If the Consumer's complaint is validated, an exchange or full refund will be provided.
• If the complaint is unsubstantiated, deductions may be made for shipping/delivery charges as per policy.

2.5 Legal Liability

• Any legal claim due to defective or harmful products shall be directed against the Seller only.
• Mohalla Medical disclaims liability, acting solely as an intermediary.
• Jurisdiction lies in the Seller's registered city.

2.6 Prohibited Orders

• Consumers must not order illegal, controlled, or banned products.
• Violations may lead to legal action against both Consumer and Seller.
• Mohalla Medical may share Consumer data with authorities if legally required.

3.1 Role of Mohalla Medical

• Mohalla Medical does not manufacture, test, or own products.
• The platform only facilitates transactions between Consumers and Sellers.

3.2 Disclaimer of Warranties

• Platform, services, and content are provided "as is" without any warranty (express or implied).
• No guarantee of uninterrupted, error-free service is provided.

3.3 Limitation of Liability

Mohalla Medical, its officers, employees, or affiliates shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from platform use or transactions.

3.4 Termination / Suspension

Mohalla Medical reserves the right to suspend/terminate Sellers or Consumers for:

• Breach of terms
• Fraudulent activity
• Illegal behavior
• Requests from law enforcement

3.5 Changes to Terms

• Terms may be updated periodically.
• Notification will be provided via the platform or email. Continued use implies acceptance.