Mohalla Medical (Vilki Pvt Ltd)
Privacy Policy
Last Updated: March 15, 2026
Important Notice
All references to "Mohalla Medical", "we", "our" or "us" in this document refer to the brand operated by Vilki Pvt Ltd. We are committed to protecting your personal and health information.
1. Information We Collect
1.1 Seller Information
- Store and owner name
- Shop/billing addresses
- Contact numbers
- Email ID
- Government licenses (Drug License, Food License, GST)
- Shop images
- Bank/payment details
1.2 Consumer Information
- Full name
- Contact number
- Email address
- Shipping/billing address
- Prescription (when required)
- Health Data (as detailed in Section 1.4)
- Order history
- Payment details (if used)
- Location data (GPS coordinates when permission is granted)
1.3 Location Data
- We may collect your device's location information when you grant permission through your device settings
- Location data is used to show nearby medical stores and provide accurate delivery estimates
- Location data helps us connect you with the closest verified sellers for faster service
- We may use approximate location (city/area level) for showing relevant stores and services
- Precise location data is only collected when explicitly permitted by the user
- You can disable location access at any time through your device's app settings
- Location data is not shared with third parties except for delivery partners when fulfilling orders
1.4 Health Data
We collect and process various types of health-related information to provide our services and help you track your wellness:
- General Metrics: Age, weight, gender, and blood group.
- Vitals Monitoring: Heart rate (BPM) and oxygen saturation (SpO2 levels).
- Clinical Profiles: Diabetes monitoring data (Sugar Random, Sugar Fasting, Sugar PP), thyroid profiles (T3, T4, TSH), and Hemoglobin levels.
- Prescriptions & Records: Images of medical prescriptions, details of medical history when provided for consultations, and records of medications ordered.
Note: Health data is considered sensitive personal information. We implement enhanced security measures, including encryption and strict access controls, to protect this data.
2. Purpose of Data Use
We use collected data (including Health Data) for:
- Seller verification & compliance
- Order processing, prescription verification, and delivery
- Tracking health history and vitals as requested by the user
- Providing personalized health insights and medicine reminders
- Facilitating medical consultations between users and verified providers
- Settlement of payments
- Handling complaints, refunds, and customer support
- Legal/regulatory compliance
- Platform improvement, analytics, fraud prevention, and security
- Location-based services to show nearby medical stores and calculate delivery estimates
- Improving user experience by providing location-relevant content and services
3. Data Sharing & Disclosure
- With Sellers (to fulfill orders)
- With payment processors and delivery partners
- With government/investigative authorities when legally required
- With third parties for fraud detection/analytics (with safeguards)
- With service providers for technical operations
4. Data Retention
- Data is retained as long as required for services, legal compliance, or disputes.
- Thereafter, data may be anonymized or securely deleted.
5. Security of Data
- We implement administrative, technical, and physical safeguards (e.g., encryption, access controls).
- Absolute security cannot be guaranteed due to internet limitations.
6. User Rights
Users may:
- Access personal data
- Correct or update information
- Request deletion (subject to law)
- Withdraw consent where applicable
7. Minors
- Platform is intended for 18+ users.
- Minors must use under parental/guardian supervision.
8. Cookies & Tracking
- We use cookies and tracking technologies for functionality and analytics.
- Users may disable cookies, though this may limit features.
9. Changes to Privacy Policy
- Privacy Policy may be revised periodically.
- Users will be notified via app/site/email. Continued use implies consent.
10. Contact Information
Mohalla Medical (Vilki Pvt Ltd)
[Registered Address]
[Email Address]
[Phone Number]
11. Additional Clauses
11.1 Indemnification
Sellers and Consumers agree to indemnify and hold Mohalla Medical harmless from claims, damages, liabilities, or costs arising from their violation of these Terms or from their products, actions, or omissions.
11.2 Third-Party Services
- Mohalla Medical may integrate with third-party providers (payments, delivery, verification).
- We are not responsible for failures or errors of such third parties.
11.3 Severability
If any clause is found invalid, the remaining provisions remain enforceable.
11.4 Force Majeure
Mohalla Medical shall not be liable for delays or failures due to reasons beyond reasonable control (e.g., natural disasters, war, regulatory changes).